Our Services
As a Managed Service Provider, Full Circle IT offers the complete spectrum of managed IT services enabling us to provide holistic support.
Ransomware
Don’t let your business be held to ransom. With the growing number of Ransomware attacks on businesses of all sizes, it’s never been a more important time to protect your business. Trust us to protect you!
Businesses are no longer safe. Ransomware is quickly becoming the largest IT threat to businesses of all sizes. It silently creeps into your network, encrypts files, folders and even entire disks – then it issues a ransom demand.
The good news: we can protect you!
As your security partner, we have all the knowledge we need to protect you against the latest threats. This way you can focus on doing business, without having to worry about your security. While you are sitting at your desk doing what you do best, we can protect you in four important ways. Want to know how?
Contact us for more information on ransomware and how we can protect you.
Don’t be held to ransom!
Managed Services
• NOC and Help Desk
• Device Management
• 24/7/365 Remote Monitoring
• Infrastructure Monitoring
• Mobility
• Network and Server Monitoring
• Managed VOIP
Operations Service Desk
• Always available 24/7/365.
• Systems monitoring, opening and managing trouble tickets.
• service requests, and patch and change management scheduling.
Systems Monitoring
• Monitoring Services utilizing remote monitoring 24/7/365.
• Proactively identify issues and create triggers to set processes in motion.
• Notifications via email, text, and or phone call to keep the end-user informed of the actions being taken.
• Service desk monitors and creates alerts on a variety of parameters and thresholds.
• Remote and onsite remediation depending on the issue and SLA.
System Management
• Full Circle IT constantly reviews systems to provide updated fixes and patches.
• Updates applied remotely, on a proactive basis to ensure the highest availability of critical systems.
• Remote monitoring and management of your infrastructure.
• Full Circle IT engineers remotely perform most of remediations.
• Onsite systems work by an engineer in accordance with the SLA in place.
System Support
• Remediation of service alerts from our remote monitoring.
• Response to service calls to the help desk.
• Engineers can support your current staff or, depending on SLA, eliminate hire of additional technical employees.
• Certified service engineers cover the spectrum of infrastructure technology including industry-standard servers, desktops, operating systems, storage, and networks.
Customer Portal
• Secure web portal to access tickets for any open/closed and ongoing cases.
• History of all reporting and monitoring history.
Hosting & Cloud
• Private, Public or Hybrid
• As a Service Solutions
– Storage (SaaS)
– Backup (BaaS)
– Collaboration (CaaS)
– Disaster Recovery (DaaS)
– Platform (PaaS)
– Infrastructure (Iaas)
• Colocation services
• IBM i Power Systems -AS/400 (Certified IBM Partner)
Workforce Productivity Solutions
• Anti-Virus
• Single Sign On
• Patch Management
• SharePoint
• Microsoft
• Email and Productivity
• Call Center
• Desktop/Laptop Support
Unified Voice Collaborations
• Hosted voice
– Email and Unified Messaging
– Mobility
– Audio and Web Conferencing
– Video Calling
– Desk Phones and Soft Phones
– Automatic Call Distribution (ACD)
• Cloud Call Centers
– Omni-channel
– Workforce Optimization
– IVR And Post Call Survey
– Queue Callback
– Reporting and Business Intelligence
– Dialer
• Office 365
• WebEx
Security
• Security Assessments
• Cybersecurity
• Testing-Penetration (external/internal)
• Remediation & Ongoing Management
• PCI Remediation-HIPPA, SOX Compliancy
• Vulnerability (ongoing security scans, risk assessments and vulnerability patches)
• Encryption (128-bit AES encryption)
• Automatic Daily Backups and Archiving
• Threat Assessments
• Risk Management
Data Centre
• Server Virtualization
• Hosted Solutions
• Data Backup
• Bare-Metal Recovery
• Hosted IBM Power Systems-AS/400 I Series
• Collocation
Virtualization
• VMware
• Virtualized Desktops
• Virtualized Servers
• Virtualized Backups
• VPN
Support and Maintenance
• Flexible Support Plans
• Enhanced Support Plans
• Co-Term Contracts
• Printers
• Help Desk-Onsite Support-Break & FIX
• Infrastructure
• Patch Management
• Smart Hands
• Staffing
• Virtual CTO-CIO
• Migration Support
– Loaner Equipment
– Rental Equipment
Data Destruction Services
• ITAD -Data Destruction
• NYS-DEC & NAID Certified
• Onsite & Drop off Services
• Hard Drive/Media Destruction
Additional Services
• Relocation Specialist
• Migration and Upgrades
• Carrier Services-Cost Assessments
• IT Recycling for Used and EOL Equipment
• Buy Back Program
• Project Management
• Cabling
Hardware
• Networking – Switches, Routers and Firewalls
• Servers and Storage
• Wireless
• POS – Point of Sale
• Desktops, Laptops and Mobility
• Printers